This website is operated by Bast Investment Group AB (”Bast Sauna”, “we”, “us”, “our”).We provide the Website and our Online Store – including all information, tools and services – conditioned on your acceptance of all terms, policies and notices stated here (“The conditions”).

By visiting the website and/or making a purchase, you are included in our "Service” and agree to be bound by these Terms, including additional terms and policies referenced or accessed via hyperlinks (eg Privacy Policy, Cookie Policy, Shipping Information, Complaints & Warranty).

Any new features and tools added to the store are also covered by these Terms. The latest version is always available on this page. We reserve the right to update and change the Terms by posting here. Your continued use of the website after changes constitute your acceptance of the updated terms.

Our store is hosted by Shopify Inc., which provides the e-commerce platform.

• Business: Bast Investment Group AB (org. no. 559128-3493)
  
• SEAT: Stockholm
  
• Mailing address: Blekingegatan 28B, 118 56 Stockholm, Sweden
  
• Email customer service: support@bastsauna.com
  
• We respond to matters received via e-mail as soon as possible.

By accepting the Terms, you certify that you are of legal age in your home country or have the consent of a guardian. Our products must not be used for illegal purposes and you must not transmit malicious code (eg viruses). Violation may lead to immediate termination of access to the Service.

Buying a sauna should feel safe.

Does it really feel like a real sauna?
That’s the most common question we get.

That’s why we give you 100 days to experience it for yourself. If the sauna tent does not meet your expectations, you can use our voluntary 100-day satisfaction guarantee. The guarantee is valid for 100 days from the day you receive your delivery.

This is our way of giving you extra peace of mind. At the same time, the guarantee comes with responsibility for the product during the time you own it. It’s not a rental solution, it’s a satisfaction guarantee.

Conditions for using the guarantee
For the guarantee to apply, the product must be returned in:

• Clean and well-maintained condition
• Fully functional condition
• With all parts included

This means:

• The tent fabric must be cleaned and dry
• The stove must be emptied of ash and cleaned
• The chimney must be cleaned if needed
• All accessories and parts must be included
• The product must not have been exposed to abnormal wear

What is considered abnormal wear?
Examples of what may result in a deduction:

• Burn holes from sparks due to improper use
• Rust caused by poor cleaning or saltwater
• Scratches, dents, or damage
• Heavy dirt or soot buildup
• Moisture or mold damage
• Damage from harsh weather, snow load, or poor anchoring

How the return process works

• Contact us at support@bastsauna.com
• You will receive a clear return guide with step-by-step instructions
• You send photos of the product before the return is booked
• You confirm in writing that the checklist is completed
• The return is booked

We do not schedule a pickup until the checklist has been confirmed.

Follow the care guide here

You will need to confirm:
“I confirm that the product is cleaned, complete, and properly packed according to the instructions.”

The checklist includes:

• The product is cleaned and completely dry
• Ash has been removed
• The chimney has been cleaned if needed
• All parts are included
• The product is properly packed according to instructions

Packaging
Original packaging is not required.

However, the product must be properly packed according to our instructions.
Insufficient packaging that leads to transport damage may affect the refund.
If anything feels unclear, don’t hesitate to reach out and we’ll help you with the packaging.

Return shipping and handling costs are covered by the customer.

Inspection & refund
Once the product has been returned, we carry out a thorough inspection.

The refund is issued after the inspection has been approved.

If the product is in a worsened condition, a reasonable deduction may be made based on actual condition and impact. We are always transparent in how we assess this.

If the package is damaged during transport

If you notice transport damage, please take photos and contact us within 48 hours so we can assist you.

When the guarantee does not apply
The guarantee and satisfaction guarantee do not cover damage caused by:

• Incorrect assembly
• Improper use
• Modifications to the product
• Careless or negligent handling
• Poor anchoring
• Strong winds or snow load
• Prolonged moisture without drying
• Incorrect storage
• Corrosion or rust, including effects from salt, marine environments, chemicals, or lack of cleaning
• Use contrary to the manual
  

If you follow the instructions, you’ll have a sauna that lasts for many years.

In short
The 100-day satisfaction guarantee is our way of giving you extra peace of mind. It is a voluntary offer from us and does not affect your statutory rights.

Do you have questions?
We are here for you before, during, and after your purchase.

When you have completed an order, an order confirmation is sent to your specified e-mail address with information about products, price, and invoice and delivery address. Always check the confirmation. In case of error - contact us immediately at support@bastsauna.com.

We reserve the right to refuse or cancel orders (e.g. in case of suspected fraud, incorrect prices or stock deviation). In case of change/cancellation, we will try to contact you via the specified e-mail and/or telephone.

Prices are shown in local currency. Prices are shown within the EU/EEA incl. VAT. This also applies to Norway and Great Britain. For delivery to countries outside the EU, prices are shown normally excluding VAT, and import VAT/duty/fees may be added according to the recipient country's rules (paid by the customer).

We reserve the right for price adjustments, typing errors and obviously incorrect prices (e.g. SEK 0). We can cancel orders that contain clearly incorrect prices and in that case allow you to place a new order at the correct price. Promotions and discount codes may be limited in time and may be withdrawn without notice.

Payment is made via our payment providers. We can offer card payment (e.g. VISA, Mastercard, American Express), Apple Pay and invoice/partial payment via Klarna (for eligible customers). Payment is made directly to the payment provider according to their terms.

Klarna (only for eligible Swedish customers):

• Pay within 14 days - payment period 14 days from when the item is sent.
  
• Account/Part payment - monthly payment according to Klarna's terms and conditions.
  
• Pay Directly/Autogiro - debit from account according to Klarna's terms and conditions.
  

In order to offer several payment options, we share the necessary personal, contact and order data with the respective payment service. Handling takes place in accordance with the applicable data protection law and the payment partner's privacy policy.

See our page Shipping information for carriers, costs, lead times, tracking and any limitations (eg bulky goods, delivery to islands/remote areas).

The risk for the goods normally passes to you when the goods have been physically received. Unclaimed packages may be charged an administrative fee (return shipping + handling).

We strive for images and descriptions to be as accurate as possible, but color reproduction may vary between screens. Stock status can change quickly; final sale may occur.

By law, you have 14 days right of withdrawal from receipt of the item. In addition to this, we offer 16 extra days as a customer benefit – in total 30 day right of withdrawal.

How to use the right of withdrawal:

1. Notify us in writing at support@bastsauna.com within the cooling-off period (30 days). Enter name, address, e-mail, order number and which goods are being returned.
   
2. Send the item back promptly and no later than 30 days after your cancellation message.
   
3. You are responsible for return shipping and are responsible for the condition of the goods during transport. Package well, preferably in original packaging with complete contents.
   
4. We can do depreciation allowance if the product has been handled more than necessary or is missing parts/accessories/packaging.

Exceptions to the right of withdrawal:

• Sealed products that have been opened and cannot be returned for health/hygiene reasons.
  
• Services performed after your express consent to begin the service without right of withdrawal.
  
• Custom made/ordered goods to your specifications (where applicable).
  

Refunds are made using the same payment method when we have received and approved the return. Read more on the page Complaints & Warranty and Shipping information.

If a product is faulty according to the Consumer Purchase Act, you have the right to complain. Contact support@bastsauna.com as soon as possible after the error is discovered, describe the error and attach pictures/video and order number. We comply with current legislation regarding remedy, redelivery, price reduction or cancellation.

Any commercial guarantees (e.g. material-specific guarantees) appear on the respective product page and apply in parallel with your legal rights.

Transport damage must be reported immediately (save the packaging and document the damage).

We use cookies according to our Cookie policy to enable features (e.g. shopping cart), analyze traffic and improve the experience. You can restrict/block cookies in the browser; certain functions may then be affected. Read more at the Swedish Post and Telecommunications Authority and in our policy.

When you shop at Bast Sauna we process your personal data according to our Privacy Policy.

What is stored and why: Name, address, e-mail, telephone number, IP address and purchase history to manage your order, customer service and – with your consent – ​​sending news/offers.

Legal basis: Agreement (purchase) and/or consent (marketing).

Sharing: Only to necessary parties, e.g. payment providers (Klarna, card issuers, etc.), shipping companies (e.g. DHL, Bring, UPS) and newsletter systems for mailings you have actively chosen.

Storage time: As long as required by contract, legitimate interest and law (e.g. the Accounting Act).

Your rights: Access (register extract), rectification, deletion (with statutory exceptions), data portability, objection and limitation of processing.

Security: We use industry standards (including SSL/TLS) and appropriate technical/organizational measures.

Contact support@bastsauna.com in the case of questions about personal data.

We may provide access to third-party tools "as is" without warranties. Use is at your own risk according to each party's terms and conditions. Our website may link to third party websites. We are not responsible for their content, policies or purchases there. Always read the other party's terms and conditions carefully.

Content on the website belongs to Bast Sauna or licensors and may not be copied without written permission. If you submit reviews, images or other material, you grant us a non-exclusive right to use it in our channels, in accordance with the Privacy Policy. Material that violates the law or the rights of others may be removed.

Prohibited from using the Website/Content for: (a) illegal activity; (b) infringement of intellectual property rights; (c) harassment, discrimination, defamation; (d) spreading malicious code; (e) unauthorized data collection (spam, scraping, etc.); (f) circumvention of security. Violation may result in suspension.

We do not guarantee that the Service will be uninterrupted, error-free or secure at all times. We may change, suspend or terminate the Service (or any part thereof) at any time without prior notice. We are not responsible for any loss resulting from such change/interruption.

To the extent permitted by applicable law, we are not responsible for indirect damages, loss of profit, loss of data, consequential damages or the like that arise in connection with the use of the Service or products, in addition to what follows from mandatory consumer protection laws. Nothing in these Terms limits liability that cannot be limited by law.

If any provision is deemed invalid/unenforceable, it shall be applied to the greatest extent possible and the remaining provisions shall continue to apply. Failure to exercise a right does not constitute a waiver of the right.

Swedish law applies. Disputes that cannot be resolved in dialogue with customer service can be referred to The General Complaints Board (ARN). If you live in another EU country, you can complain via the European Commission's ODR platform: http://ec.europa.eu/consumers/odr

We follow decision recommendations from ARN or equivalent bodies.

We may update these Terms. Published changes apply from the date of publication. Continued use or ordering implies acceptance of updated Terms.

Questions about the Terms: support@bastsauna.com

Last updated: October 6, 2025