This website is operated by Bast Investment Group AB (“Bast Sauna”, “we”, “us”, “our”). We provide the website and our online store – including all information, tools and services – on the condition that you accept all the terms, policies and notices stated here (the “Terms”).

By visiting the website and/or making a purchase, you engage in our “Service” and agree to be bound by these Terms, including additional terms and policies referred to or accessible via hyperlinks (e.g. Privacy policy, Shipping and delivery and Complaints and warranty).

Any new features and tools added to the store are also subject to these Terms. The latest version is always available on this page. We reserve the right to update and change the Terms by publishing them here. Your continued use of the website after changes means that you accept the updated terms.

Our store is hosted by Shopify Inc., which provides the e-commerce platform.

• Company: Bast Investment Group AB (reg. no. 559128-3493)
  
• Registered office: Stockholm
  
• Postal address: Blekingegatan 28B, 118 56 Stockholm, Sweden
  
• Customer service email: support@bastsauna.com
  
• We respond to enquiries received by email as soon as possible.

By accepting the Terms, you confirm that you are of legal age in your country of residence or have the consent of a parent or guardian. Our products may not be used for unlawful purposes and you may not transmit malicious code (e.g. viruses). A breach may lead to immediate termination of access to the Service.

Buying a sauna should feel safe.

Does it really feel like a real sauna?
That's the question we get asked most often.

That's why we give you 100 days to experience it for yourself. If the sauna tent doesn't live up to your expectations, you can use our voluntary 100-day satisfaction guarantee. The guarantee applies for 100 days from the day you received your delivery. It covers sauna tents – if you bought the tent as part of a bundle, you return the whole bundle.

This is our way of giving you extra peace of mind. At the same time, the guarantee comes with a responsibility for the product while you own it. It is not a rental solution, it is a satisfaction guarantee.

Conditions for using the guarantee
For the guarantee to apply, the product must be returned:

• Well cared for and cleaned
• In full working order
• With all parts included

This means that:

• The tent fabric must be clean and dry
• The stove must be emptied of ash and cleaned
• The chimney must be swept if needed
• All accessories and parts must be included
• The product must not have been subjected to abnormal wear

What counts as abnormal wear?
Examples of things that may lead to a deduction for loss of value:

• Burn holes from sparks caused by incorrect firing
• Rust due to insufficient cleaning or salt water
• Scratches, dents or damage
• Heavy dirt or soot deposits
• Moisture or mould damage
• Damage from severe weather, snow load or inadequate anchoring

How the return process works

• Contact us at support@bastsauna.com
• You will receive a clear return guide with step-by-step instructions
• You send photos of the product before the return is booked
• You confirm in writing that the checklist has been completed
• The return is booked

We do not book a collection until the checklist has been confirmed.

Follow the care guide here

You will need to confirm:
“I confirm that the product is cleaned, complete and correctly packed according to the instructions.”

The checklist covers:

• The product is cleaned and completely dry
• The ash has been emptied
• The chimney has been cleaned if needed
• All parts are included
• The product is correctly packed according to the instructions

Packaging
The original box is not required.

However, the product must be properly packed according to our instructions.
Inadequate packaging that leads to transport damage may affect the refund.
If anything is unclear, don't hesitate to get in touch and we'll help you with the packaging.

Return shipping and handling costs are paid by the customer.

Inspection & refund
Once the product has been returned, we carry out a thorough inspection.

The refund is made once the inspection has been approved.

If the product is in a deteriorated condition, a reasonable deduction for loss of value may be made based on the actual impact and condition. We are always transparent about how we assess this.

If the parcel is damaged in transit

If you discover transport damage, take photos and let us know as soon as possible, ideally within 48 hours, and we'll help you from there.

When the guarantee does not apply
The warranty and the satisfaction guarantee do not cover damage resulting from:

• Incorrect assembly
• Incorrect use
• Modification of the product
• Careless or negligent handling
• Inadequate anchoring
• Strong wind or snow load
• Prolonged moisture without drying
• Incorrect storage
• Corrosion or rust, including the effects of salt, marine environments, chemicals or insufficient cleaning
• Commercial use, e.g. rental or use in a business, unless otherwise agreed in writing
• Use contrary to the manual
  

If you follow the instructions, you'll get a sauna that lasts for a long time.

In short
The 100-day satisfaction guarantee is our way of giving you extra peace of mind. It is a voluntary offer from us and does not affect your statutory rights.

Any questions?
We're here for you before, during and after your purchase.

When you have completed an order, an order confirmation is sent to the email address you provided, with details of the products, price, and billing and delivery address. Always check the confirmation. If anything is wrong, contact us immediately at support@bastsauna.com.

We reserve the right to refuse or cancel orders (e.g. in the event of suspected fraud, incorrect prices or stock discrepancies). In the event of a change/cancellation, we will try to contact you via the email address and/or phone number provided.

Prices are shown in local currency. Within the EU/EEA, prices are shown including VAT. This also applies to Norway and the United Kingdom. For deliveries to countries outside the EU, prices are normally shown excluding VAT, and import VAT/customs duties/fees may be added according to the rules of the recipient country (paid by the customer).

We reserve the right to price adjustments, typing errors and obviously incorrect prices (e.g. 0 kr). We may cancel orders containing obviously incorrect prices and will in that case let you place a new order at the correct price. Promotions and discount codes may be time-limited and may be withdrawn without notice.

Payment is made via our payment providers. We may offer card payment (e.g. VISA, Mastercard, American Express), Apple Pay and invoice/instalment payment via Klarna (for eligible customers). Payment is made directly to the payment provider in accordance with their terms.

Klarna (only for eligible Swedish customers):

• Pay within 14 days – payment period of 14 days from when the goods are shipped.
  
• Account/Instalments – monthly payment according to Klarna's terms.
  
• Pay Now/Direct debit – debit from your account according to Klarna's terms.
  

In order to offer several payment options, we share necessary personal, contact and order data with the respective payment service. This is handled in accordance with applicable data protection law and the payment partner's privacy policy.

See our Shipping and delivery page for carriers, costs, lead times, tracking and any restrictions (e.g. bulky goods, delivery to islands/remote areas).

The risk for the goods normally passes to you when the goods have been physically received. Uncollected parcels may be charged an administrative fee (shipping both ways + handling).

We strive to make images and descriptions as accurate as possible, but colour reproduction may vary between screens. Stock status can change quickly; items may sell out.

By law, you have a 14-day right of withdrawal from receipt of the goods. In addition, we offer 16 extra days as a customer benefit – a total 30-day right of withdrawal.

How to exercise your right of withdrawal:

1. Notify us in writing at support@bastsauna.com within the withdrawal period (30 days). State your name, address, email, order number and which goods are being returned.
   
2. Send the goods back without undue delay and no later than 30 days after your notice of withdrawal.
   
3. You pay the return shipping and are responsible for the condition of the goods during transport. Pack them well, preferably in the original packaging with the complete contents.
   
4. We may make a deduction for loss of value if the goods have been handled more than necessary or are missing parts/accessories/packaging.

Exceptions to the right of withdrawal:

• Sealed products that have been opened and cannot be returned for health/hygiene reasons.
  
• Services that have been fully performed after your express consent to start the service without a right of withdrawal.
  
• Custom-made/made-to-order goods according to your specifications (where applicable).
  

Refunds are made using the same payment method once we have received and approved the return. Read more on the Complaints and warranty and Shipping and delivery pages.

If an item is faulty under the Swedish Consumer Sales Act, you have the right to make a claim. Contact support@bastsauna.com as soon as possible after discovering the fault, describe the fault and attach photos/video and your order number. We follow applicable legislation regarding repair, replacement delivery, price reduction or cancellation of the purchase.

In addition to the law, we give a 2-year limited warranty on materials and workmanship – read more on the Complaints and warranty page. The warranty applies alongside your statutory rights.

Transport damage must be reported as soon as possible, ideally within 48 hours (keep the packaging and document the damage).

We use cookies in accordance with our Privacy policy (Cookies section) to enable features (e.g. the shopping cart), analyse traffic and improve the experience. You can limit/block cookies in your browser; some features may then be affected. Read more from the Swedish Post and Telecom Authority and in our policy.

When you shop with Bast Sauna, we process your personal data in accordance with our Privacy policy.

What is stored and why: Name, address, email, phone number, IP address and purchase history to handle your order, customer service and – with your consent – sending news/offers.

Legal basis: Contract (purchase) and/or consent (marketing).

Sharing: Only with necessary parties, e.g. payment providers (Klarna, card acquirers etc.), carriers (e.g. DHL and UPS) and newsletter systems for mailings you have actively chosen.

Retention period: As long as required by contract, legitimate interest and law (e.g. the Swedish Bookkeeping Act).

Your rights: Access (copy of your data), rectification, erasure (with statutory exceptions), data portability, objection and restriction of processing.

Security: We use industry standards (including SSL/TLS) and appropriate technical/organisational measures.

Contact support@bastsauna.com if you have questions about personal data.

We may provide access to third-party tools “as is” without warranties. Use is at your own risk and subject to the respective party's terms. Our website may link to third-party websites. We are not responsible for their content, policies or purchases made there. Always read the other party's terms carefully.

Content on the website belongs to Bast Sauna or its licensors and may not be copied without written permission. If you submit reviews, images or other material, you grant us a non-exclusive right to use it in our channels, in accordance with the Privacy policy. Material that violates the law or the rights of others may be removed.

It is prohibited to use the website/content for: (a) unlawful activity; (b) infringement of intellectual property rights; (c) harassment, discrimination, defamation; (d) spreading malicious code; (e) unauthorised data collection (spam, scraping etc.); (f) circumventing security. A breach may lead to suspension.

We do not guarantee that the Service will be uninterrupted, error-free or secure at all times. We may change, temporarily suspend or terminate the Service (or parts of it) at any time without prior notice. We are not liable for any loss resulting from such a change/interruption.

To the extent permitted by applicable law, we are not liable for indirect damage, loss of profit, loss of data, consequential damage or similar arising in connection with the use of the Service or products, beyond what follows from mandatory consumer protection law. Nothing in these Terms limits liability that cannot be limited by law.

If any provision is held to be invalid/unenforceable, it shall be applied to the greatest extent possible and the remaining provisions shall continue to apply. Failure to exercise a right does not constitute a waiver of that right.

Swedish law applies. Disputes that are not resolved in dialogue with customer service may be referred to the National Board for Consumer Disputes (ARN). If you live in another EU country, you can get help from Konsument Europa (ECC Sweden).

We follow the recommendations of ARN or an equivalent body.

We may update these Terms. Published changes apply from the date of publication. Continued use or ordering means acceptance of the updated Terms.

Questions about the Terms: support@bastsauna.com

Last updated: 10 November 2026