Terms and Conditions
Updated June 2025
If Bast Sauna
The company is based in Stockholm. Registered company name is Bast investment Group AB. The company's postal address is Blekingegatan 28B, 118 56, Stockholm.
If you want to get in touch with us, send an email to info@bastsuna.com with your case and your contact details and we will hear from us shortly.
Ordering
When you complete your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If something is wrong in the order confirmation, you should immediately contact us via e-mail to info@bastsuna.com.
Delivery
Our normal delivery times are 3-5 working days in Sweden. Orders to other countries are the normal delivery time 3-10 days. Note! Orders placed on weekends will be sent at the earliest on Monday after. If delays in the delivery should arise (without not notifying you of longer delivery time), contact us at e-mail address: info@bastsuna.com. Please see Shipping information For more details regarding our freight
Prices
All prices in the store are stated in local currency and are including VAT in Europe except for purchases for Switzerland where prices are reported ex VAT. When purchasing for Switzerland, VAT/customs will be added. We reserve ourselves for price changes caused by price change from supplier, error pressure in the price list and errors in prices depending on incorrect information and reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the site, you as a customer have a legislative 14 day right of withdrawal that applies from the time you have received an item you have ordered. In addition to the statutory right of withdrawal, we offer another 16 days the right of withdrawal as an extra benefit for our customers. In total, we offer 30 days the right of withdrawal.
When using your right of withdrawal:
You must announce that you regret it. The message is sent to us info@bastsuna.com. In your message, your name, your address, e-mail address, order number and what goods the return apply clearly and clearly.
You should immediately and no later than 30 days after the cancellation announcement return the products to us.
You are responsible for return shipping, delivery and condition on the products on returns, therefore the products should be sent well -packaged and in original packaging.
On the repayment amount, we reserve the right to deduct a sum corresponding to the depreciation compared to the original value of the product in the case of used or damaged product.
The right of withdrawal does not apply to:
Products that have been sealed (plomored) and where the seal (sealing) has been broken by you due to health or hygiene reasons.
Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.
For more about the stated right of withdrawal, see here.
Product information
We reserve ourselves for any printing errors on this site as well as final sales of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try in the best way to expose the products as accurately as possible.
Information about cookies
According to Electronic Information Act, visitors to a website for privacy purposes should be used for cookies. The information in the cookie is possible to follow a user's browsing. Cookie is a small text file that the site you visit requests to save on your computer to provide access to various features. It is possible to set up your browser so that it automatically denies cookies. More information can be found on the Post and Telecom Agency's website.
Personal data
By shopping at Bast sauna If you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We never sell or reveal your information to third party without legal basis.
Bast is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order as well as in those times when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
Below information is a summary of how we store and process your information in accordance with the Data Protection Regulation (GDPR).
10.1 What is a personal data?
A personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What information do we store?
In order to manage your order and answer questions related to your order (customer service), we store your first name and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal information is processed to complete the agreement with you.
Marketing, campaigns and similar mailings are made following the consent of you.
10.4 What information is shared and with what purpose?
10.4.1 Payment supplier
When implementing purchases, information is shared with our payment supplier. What is stored is the first name, last name, address, email address and telephone number. If you choose to pay by invoice, the social security number is also saved from the payment supplier. The information is saved to be able to complete the purchase and to protect the parties from fraud.
The payment providers (payment services) that we use are: Klarna, Visa, Mastercard, Apple Pay, American Express.
10.4.2 Shipping company
In order to deliver your orders and complete our agreement, we must share with specific information with the shipping company. What is shared with the shipping company is the first name, surname and address information for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification.
The freight companies we work with are: DHL, Bring and UPS.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, the first name, last name and email address with our newsletter provider will be shared. This is to keep you updated with information and offers for marketing purposes.
10.5 The right to access
You have the right to receive excerpts from all the information available about you with us. Excerpts are delivered electronically in a readable format.
10.6 Right to Correction
You have the right to ask us to update incorrect information or supplement information that is inadequate.
10.7 The right to be forgotten
You can ask at any time that the information relating to you will be deleted. There are few exceptions to the right to delete, such as if it is to be retained in order for us to fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for Data Protection
Bast is responsible for the storage and processing of personal data in the web shop and ensures that the rules are followed.
10.9 So we protect your personal data
We use industrial standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords safely.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the site. The changed conditions are considered too accepted in connection with orders or visits to the site.
Dispute and team selection
In the opportunity that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the General Complaints Board, see arn.se. For residents in a different EU country than Sweden, you can make complaints online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In case of any dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general conditions must be interpreted in accordance with Swedish law and law.