Our packages
Näver
5000+ Satisfied customers
100 day customer satisfaction guarantee
Free shipping in Europe
Please fill in your information below to log in.
Don’t have an account?
Don’t have an account?
Already have an account?
We will send you the link to restore the password.
Popular searches
Recent searches
Check your spelling or try again with a less specific keyword.
If you discover errors or defects in your product, we will be happy to help you with your complaint.
Contact us at support@bastsauna.com and include:
According to the Consumer Purchase Act, you always have the right to complain about a product within 3 years if you can show that the fault was there from the beginning.
We are responsible for our products being free from manufacturing defects and defects in the material.
We follow Swedish law and The General Claims Board (ARN) recommendations in the event of a dispute.
Example as normal not approved:
1. Contact us
Email us at support@bastsauna.com with order number, description and pictures/video.
2. Return the product (if necessary)
If we need to inspect the item is stated we handle the return shipping. Pack the product well.
3. Assessment
When we receive the item, we examine it. If the fault is due to manufacturing/materials, we offer repair, replacement or refund.
4. Refund or Exchange
Normally handled within 14 days after received goods.
Refunds are made to the same payment method, with deductions for any normal wear and tear.
We offer 2 year limited warranty which covers defects in material and execution.
The warranty does not apply if:
If the warranty is approved, we will replace or repair the product at our discretion.