Complaints & Warranty

We at bast are proud to offer high quality Sauna Tent And other sauna -related products for our customers. If you probably discover errors or deficiencies in your product, we are happy to help you with your complaint.

According to the Consumer Purchasing Act, you always have the right to advertise an item within 3 years if you can prove that the item was incorrect from the beginning. In the event of a dispute, we will comply with Swedish law and the recommendations of the General Complaints Board (ARN).

We are responsible for ensuring that our products are free from original manufacturing errors and deficiencies in the material. Examples that are usually not considered to be within the framework of such deficiencies are those caused by negligence, abnormal wear, incorrect washing, maintenance and drying or where the products have been used for other purposes other than what they are intended for.
The following example is not The basis for complaints:
  • Discoloration and damage to the tent that occurs because the tent has been mounted over a longer period outdoors. The tent is designed to be picked down after use and dried and stored indoors between uses. If the tent stands outdoors for a longer period and is exposed to sun, rain, wind, hail and snow, wear and discoloration in the material should be expected. 
  • Small holes on the top of the tent as a result of sparks or ash from the chimney are to be considered normal wear and can easily be cooked if needed. 
  • Injuries occurring while using the tent at blown exceeding 10 second meters. Be particularly attentive to throwing winds. 
  • Damage that occurs because the tent has not been anchored with tent stakes in each corner, as well as rope and tent stakes at each wall.
  • Do not lean heavier objects to the outside of the tent and pay attention that no one, neither adults, children nor animals leans against the outside of the tent during fire. As a result of too heavy slope, the tent can come into contact with the stove and the fabric can be destroyed. 
  • Injuries that occur to the aggregate due to improper firing. We recommend using dry birch wood. Do not fire with materials such as forest rice, paper or other material that can result in sparks and ignite the surroundings. 
  • Ensure that the stove stands firmly during fire. If the fireplace has not been placed on a steady basis for fire, it can overturn and damage people inside the tent.
  • Salt water must not be thrown on the stove under any circumstances. This will cause rust to form on the stove. 
  • The stove should be set at a safety distance of at least 20 cm from the tent walls to avoid damage to the tent.
  • Holes and tears on the tent as a result of normal wear.
  • Deformation of the aggregate that arises due to excessive burning. Some deformation of the unit is to be considered normal.

This is how you go about advertising a product from us:
Contact us
Contact us at info@bastsauna.com. In order to facilitate the handling of your complaint, it is important that you include your order number and describe the error or deficiencies as detailed as possible using images and moving material. 
Send back the product
If we need to inspect the product before we can process your complaint, we will ask you to send it back to us. We are responsible for the shipping costs for the return. Remember to pack the item safely to minimize the risk of damage during transport. 
Assessment of the complaint
Once we receive the item, we will investigate it to assess the error or deficiencies. If we can determine that the product is incorrect or defective due to manufacturing errors or similar, we will offer you either repair, replacement or refund.
Repayment or exchange
If we agree on a refund or exchange, we will handle this as soon as possible, usually within 14 days after we have received the product. If you want to get a new product, we will send it to you as soon as possible. If you want to get the money back, we will repay the amount you paid for the product with deduction for normal wear on the product. 
We at bast strives to make our customers happy and look forward to helping you with your complaint. If you have any questions or concerns about our complaint policy, you are welcome to Contact us.
Guarantee

We have a limited one -year warranty on products that cover defects in materials and designs. We will replace or repair, at our discretion, all products or components found to be defective. The guarantee does not apply if the product is damaged due to incorrect use, accident, unauthorized repair or modifications, or normal wear and tear expected during the life of the product.

Josef, Viktor & Sebastian