If you discover errors or defects in your product, we will be happy to help you with your complaint.

Contact us at support@bastsauna.com and include:

• Yours order number
• A description of the error
• Pictures or video which shows the problem

According to the Consumer Purchase Act, you always have the right to complain about a product within 3 years if you can show that the fault was there from the beginning.

We are responsible for our products being free from manufacturing defects and defects in the material.

We follow Swedish law and The General Claims Board (ARN) recommendations in the event of a dispute.

Example as normal not approved:

• Discoloration or damage from the tent being outside for a long time
  
• Small holes on top from sparks or ash
  
• Damage caused by wind over 10 m/s or lack of anchoring
  
• Damage from heavy objects leaning against the tent
  
• Damage to the stove due to improper firing (e.g. rice, paper, salt water)
  
• Too little safety distance between stove and walls (< 20 cm)
  
• Holes, tears or deformation caused by normal wear and tear

1. Contact us

Email us at support@bastsauna.com with order number, description and pictures/video.

2. Return the product (if necessary)

If we need to inspect the item is stated we handle the return shipping. Pack the product well.

3. Assessment

When we receive the item, we examine it. If the fault is due to manufacturing/materials, we offer repair, replacement or refund.

4. Refund or Exchange

Normally handled within 14 days after received goods.

Refunds are made to the same payment method, with deductions for any normal wear and tear.

We offer 2 year limited warranty which covers defects in material and execution.

The warranty does not apply if:

• Improper use or accident
  
• Unauthorized repair/modification
  
• Normal wear and tear
  

If the warranty is approved, we will replace or repair the product at our discretion.