All orders are packed and shipped from our warehouse in Skåne, Sweden. Most orders are dispatched within one working day. DHL and UPS collect parcels from the warehouse every weekday around 15:00.

The carrier will send you a message where you either choose a delivery day or are told when the parcel is ready for collection at a service point. Larger and heavier shipments, such as sauna tents, are delivered to your door. You will receive a tracking link once we have shipped your order – it can take up to a day before the shipment shows in tracking.

Sauna tent bundles always ship free. For other orders, the free shipping thresholds below apply.

How a sauna tent bundle is delivered: Within Sweden and the rest of Europe, DHL usually delivers the bundle on a pallet. To Norway, the UK and Switzerland we ship with UPS, and the bundle arrives as several separate parcels – usually 4–8. They may arrive on different days; the last ones usually come the day after. The tracking link shows the status of each parcel.

Occasionally a delivery is split or delayed. Please wait a day or two, then contact us at support@bastsauna.com with your name and order number and we will help you trace your parcels.

Carrier: DHL

Delivery time: 2–5 working days (from pick-up day)

Price: Free shipping on orders from SEK 1,500. Other orders SEK 129.

Customs and VAT: We are VAT registered in Norway and pay Norwegian VAT and customs duties. No extra costs are added.

Carrier: UPS Standard

Delivery time: 3–7 working days (from pick-up day)

Price: Free shipping on orders from NOK 1,500. Other orders NOK 199.

Sauna tent bundles arrive as several parcels (usually 4–8) that may be delivered on different days.

Customs and VAT: We are VAT registered in the United Kingdom and pay VAT and customs duties. No extra costs are added.

Carrier: UPS Standard

Delivery time: 3–7 working days (from pick-up day)

Price: Free shipping on orders from GBP 120. Other orders GBP 10.

Sauna tent bundles arrive as several parcels (usually 4–8) that may be delivered on different days.

Carrier: UPS Standard

Delivery time: 3–7 working days (from pick-up day)

Price: Free shipping on orders from CHF 130. Other orders CHF 15. Swiss VAT and customs duties are not included and are paid on delivery.

Sauna tent bundles arrive as several parcels (usually 4–8) that may be delivered on different days.

Carrier: DHL (Home Delivery International / Parcel Connect)

Delivery time: 4–8 working days (from pick-up day). DHL serves a few destinations in Europe only once a week; the most common routes run several times a week. Unsure about your address? Email us and we will work out the delivery time.

Price: Free shipping on orders from EUR 135. Other orders EUR 14.

Denmark: Free shipping from DKK 1,000. Other orders DKK 99.

Poland: Free shipping from PLN 600. Other orders PLN 59.

If you pay in another currency, the amount is shown in your currency at checkout.

If your country is not listed, please contact us.

ORDERS TO THE UNITED KINGDOM AND NORWAY

We ship to the United Kingdom and Norway with UPS Standard. All customs duties and extra costs are included in the price in our webshop.

ORDERS OUTSIDE THE EU

Since we ship from Sweden, within the EU, customers outside the EU may have to pay customs duties, taxes, administrative fees and/or other customs requirements. These costs are paid by the customer. We are not responsible for shipments returned because of unpaid duties or taxes, and we do not refund these fees. This applies, for example, to Switzerland.