Our packages
Näver
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Shipping and delivery
All orders are packed and shipped from our warehouse in Skåne, Sweden. Our daily cut-off time is 11:00 CET - orders placed before this time are usually packed the same day. Couriers such as DHL and UPS and others usually collect packages from the warehouse once a day after lunchtime (Monday-Friday).
The packages are then transported to the nearest sorting terminal where they are scanned and sent on to the final destination. You will receive a message from the courier where you can either choose a delivery day or a message when the package is available to collect from an agent. Packages over 15 kg are always delivered to your door. You will receive a message with a tracking link when we have sent the packages. Sometimes it may take a day before it is registered in the tracking system.
Sometimes, unfortunately, things happen in the shipping world and packages are split up or don't arrive on time. Please wait a day or two and if it still hasn't arrived, contact us at support@bastsauna.com with your name, order number and we will help you from there to locate and search for your packages.
Transport company:
DHL and Bring
Delivery time:
2-5 working days (from pick-up day)
Price:
Free shipping on orders over SEK 10,000
Other orders - SEK 129
Customs and VAT:
We are VAT registered in Norway and pay Norwegian VAT as well as customs duties. No additional costs will be added when you shop with us.
Carrier:
We ship with UPS - Standard
Delivery time:
4-7 business days (from pick-up day)
Price:
Free shipping on orders over 10,000 NOK
Other orders 129 NOK
Customs and VAT:
We are VAT registered in the United Kingdom and pay VAT as well as customs duties. No additional costs will be added when you shop with us.
Carrier:
We ship with UPS - Standard
Delivery time:
4-7 business days (from pick-up day)
Price:
Free shipping on orders over 700 GBP
Other orders 20 GBP
Carrier:
We ship with UPS - Standard
Delivery time:
4-7 business days (from pick-up day)
Price:
Free shipping on orders over 850 CHF
Other orders 10 CHF
Carrier:
DHL - Home Delivery International/Parcel connect
Delivery time:
4-7 business days (from pick-up day)
4-7 business days (from pick-up day)
Price:
Free shipping on orders over 1,000 EUR
Other orders 12 EUR
If your country is not listed, please contact us.
ORDERS FROM THE UNITED KINGDOM AND NORWAY
We ship to the United Kingdom and Norway with UPS Standard. You will not receive any customs charges or extra fees as all costs are included in the webshop price.
ORDERS OUTSIDE THE EU
Since we ship our goods from Sweden, which is within the EU, customers outside the EU may be subject to additional customs duties, taxes, administrative charges, and/or other customs requirements. These costs are the responsibility of the customer and we do not take responsibility for any additional charges. We are not responsible for shipments returned due to unpaid customs duties or taxes or non-compliance, and we do not refund these extra charges. This applies for example to Switzerland.