Contact us

If you are looking for detailed information, please visit our support pages. You can also contact us directly through the form below or through the chat.

Instructions

Want to know how to get the most out of your sauna tent? Visit our Instructions page, where we’ve gathered guides, videos, and answers to frequently asked questions.

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Shipping & Delivery

Do you have questions about shipping, delivery, or a damaged product? Contact our support team for quick assistance with your case.

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Care & Maintenance

Need help with service, maintenance, or issues related to your sauna tent? Our support team is here for you on the Care & Maintenance page.

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General Questions

Have a question that doesn’t fit into any category? Contact us via support@bastsauna.com, the chat, or visit our FAQ page for answers to the most common questions.

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We’re here to help you every step of the way

We’re always here to support you – before your first sauna experience and if anything happens along the way. Whether you have questions about your sauna tent, how to use it in the best way, or simply want tips and advice, you’re always welcome to reach out to us.

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Try, rent, or buy near you

We have partners all across Europe where you can rent, buy, try, or see the sauna tent before making a purchase. Would you like to get in touch with one of our partners?

You can find their and our resellers' contact details on the map below

If you want to see the store's opening hours or which Sauna Tent they have in stock, you can contact the reseller directly by email or visit their website for more information and personal service.


Would you like to become our next partner? Click the button below.

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Our story

We grew up in the sauna — now we want to make it accessible to everyone

n northern Sweden, the sauna is more than just heat — it’s a natural part of life. But access isn’t always guaranteed. Building your own sauna requires space, permits, and major investments — and public saunas aren’t always enough. Our goal is to change that.

Our idea is simple: to make the sauna more accessible and spread Nordic sauna culture. Our sauna tents are built to last, designed to deliver real heat, and easy to bring along. A flexible way to enjoy the sauna — without limitations.

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What our customers say

We founded bast with a vision to make saunas more accessible — not only the heat itself, but the whole experience. We take great pride in our quality, and just as much in our customer service.


We know that the best way to deliver good service is by creating great products that are user-friendly and built to last. That way, if something ever goes wrong, we have more time to make things right.


We run bast together with our customers and constantly evolve to create a better experience — from the first question to the final steam.